University of the Free State (UFS) is hiring Assistant Officer (Registration Assistants)

The University of the Free State (UFS) is seeking to fill 90 positions for Assistant Officer: Registration Assistants on a contract basis for 6 weeks.

Locations:

• Bloemfontein Campus
• Qwaqwa Campus
• South Campus

Closing Date for Applications: 26 September 2024

This is an excellent opportunity for individuals looking to gain experience in a dynamic academic environment.

Position Details

• Job Title: Assistant Officer: Registration Assistants (Post Level 13)
• Contract Duration: 6 weeks, 40 hours per week
• Salary: Fixed amount of R10,839.25 per month
• Assumption of Duties: 02 January 2025

Key Responsibilities

• Provide professional and friendly customer service via email, face-to-face, and telephone.
• Assist students with registration guidance and necessary documentation.
• Respond to queries using the Chatbot and maintain consistency with the library of FAQs.
• Escalate non-standard queries to the appropriate team leader.
• Ensure compliance with policies, procedures, and guidelines.
• Quality assurance of documents before processing.
• Communicate progress and feedback to students regarding their requests.

Inherent Job Requirements

• Education: Grade 12 or NQF Level 4.
• Experience: Minimum of 6 months in a customer service or contact centre environment. Applicants must not be students.

Recommended Qualifications

• A post-school qualification.
• At least 2 years of administrative work experience.

Key Competencies

• Results-oriented: Ability to adapt to changing environments and meet obligations.
• Strategic thinking: Focus on detail and organization.
• Business Acumen: Proficiency in MS Office and adherence to work regulations.
• Leadership: Maintain high motivation and encourage teamwork.
• Building coalitions: Confident in social situations and collaborative decision-making.

Required Documents

Applicants must submit the following:

1. A detailed curriculum vitae and cover letter.
2. Copies of qualifications (including SAQA accreditation for foreign qualifications).
3. A copy of your ID or passport.
4. Proof of registration with a Professional Body (if applicable).
5. A copy of your driver’s license (if applicable).
6. Confirmation of employment from your current or last employer (for external applicants).

How to apply

Important: Applications must be submitted online through the official UFS vacancy website: UFS Job Portal. Applications submitted via other platforms will not be considered.

Note: Applicants should specify whether they are applying for a position in Bloemfontein or Qwaqwa in their application letters.

Enquiries

For further information, please contact:

• Phone: 051 401 9813
• Email: PhokaR@ufs.ac.za

Additional assistance can be obtained at: 051 401 2979 / 9810 / 9814 / 7659 / 9848.

This is a fantastic opportunity to gain valuable experience while contributing to the academic success of students at UFS. Don’t miss your chance to apply!