The University of the Free State (UFS) is seeking to fill 90 positions for Assistant Officer: Registration Assistants on a contract basis for 6 weeks.
Locations:
- Bloemfontein Campus
- Qwaqwa Campus
- South Campus
Closing Date for Applications: 26 September 2024
This is an excellent opportunity for individuals looking to gain experience in a dynamic academic environment.
Position Details
- Job Title: Assistant Officer: Registration Assistants (Post Level 13)
- Contract Duration: 6 weeks, 40 hours per week
- Salary: Fixed amount of R10,839.25 per month
- Assumption of Duties: 02 January 2025
Key Responsibilities
- Provide professional and friendly customer service via email, face-to-face, and telephone.
- Assist students with registration guidance and necessary documentation.
- Respond to queries using the Chatbot and maintain consistency with the library of FAQs.
- Escalate non-standard queries to the appropriate team leader.
- Ensure compliance with policies, procedures, and guidelines.
- Quality assurance of documents before processing.
- Communicate progress and feedback to students regarding their requests.
Inherent Job Requirements
- Education: Grade 12 or NQF Level 4.
- Experience: Minimum of 6 months in a customer service or contact centre environment. Applicants must not be students.
Recommended Qualifications
- A post-school qualification.
- At least 2 years of administrative work experience.
Key Competencies
- Results-oriented: Ability to adapt to changing environments and meet obligations.
- Strategic thinking: Focus on detail and organization.
- Business Acumen: Proficiency in MS Office and adherence to work regulations.
- Leadership: Maintain high motivation and encourage teamwork.
- Building coalitions: Confident in social situations and collaborative decision-making.
Required Documents
Applicants must submit the following:
- A detailed curriculum vitae and cover letter.
- Copies of qualifications (including SAQA accreditation for foreign qualifications).
- A copy of your ID or passport.
- Proof of registration with a Professional Body (if applicable).
- A copy of your driver’s license (if applicable).
- Confirmation of employment from your current or last employer (for external applicants).
How to apply
Important: Applications must be submitted online through the official UFS vacancy website: UFS Job Portal. Applications submitted via other platforms will not be considered.
Note: Applicants should specify whether they are applying for a position in Bloemfontein or Qwaqwa in their application letters.
Enquiries
For further information, please contact:
- Phone: 051 401 9813
- Email: PhokaR@ufs.ac.za
Additional assistance can be obtained at: 051 401 2979 / 9810 / 9814 / 7659 / 9848.
This is a fantastic opportunity to gain valuable experience while contributing to the academic success of students at UFS. Don’t miss your chance to apply!
