Tenacity invites South African unemployed youth to apply for Customer Service Call Centre Learnership Programme 2025.
Learnership Application Closing Date: Not specified
Learnership Application: Northern Suburbs (Cape)
Are you currently unemployed, with a Grade 12 qualification and between the ages of 18 – 30 years? Tenacity is looking for you!
Grab this opportunity where you will be given the chance to study and work at the same time. We are offering a 15-month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Micro Finance (NQF level 4).
Learners will be required to:
- Attend the required training interventions and successfully complete the competency assessments
- Meet all the requirements for the successful completion of the Micro Finance certificate
- Submit a Portfolio of Evidence
- Be an active and contributing member of the Customer Services team, by servicing our customers.
Key responsibilities of the role:
- Handle a range of customer queries and/or complaints via inbound or outbound communication channels
- Provide a professional customer experience and satisfaction at all times
- Action administrative requirements related to customer account management accurately
- Resolve queries in line with departmental standards, Service Levels and Standard Operating Procedures (SOPs)
- Adhere to all Company Policies and Procedures e.g. Absence Management Policy, House Rules, Disciplinary Policy
Requirements:
This opportunity is ideal for individuals who:
- Have a minimum Grade 12 with Mathematics or Mathematical Literacy passed
- Are currently unemployed with limited to no work experience
- Have a positive attitude and a strong work ethic
- Are committed to completing a 15-month learnership programme with Tenacity
- Can work shifts and weekends as required
- Are not currently studying or planning to study (full-time or part-time) during the programme
- Ability to work shifts / weekends
- Have not participated in a learnership or skills programme in the past 12 months
Skills and Competencies:
- A passion for helping customers and solving problems
- Strong verbal & written communication skills to engage effectively
- Ability to stay calm under pressure and think on your feet
- A customer-first mindset with empathy and sensitivity
- Adaptability and flexibility in a fast-paced setting
- Confidence in working with people and building relationships
- Strong time management and organisational skills to handle multiple tasks
- Interest in learning about contact centre and customer service operations
How to Apply
Apply Online for the Tenacity: Customer Service Call Centre Learnerships 2025