The South African Civil Aviation Authority (SACAA) invites South African unemployed youth to apply for Contact Centre Trainee Programme 2025.
Application Closing Date: 11 April 2025
Location: Midrand, Gauteng, South Africa
The South African Civil Aviation Authority (SACAA) is currently accepting applications for the Contact Centre Trainee Programme. If you are looking to jumpstart your career in customer service and gain valuable experience in a dynamic environment, this is an excellent opportunity for you.
Overall Purpose of the Programme:
The Contact Centre Trainee Programme is designed to provide end-to-end customer service to SACAA clients while improving the overall customer experience. As part of the programme, you will help enhance the customer satisfaction index, working directly with clients and assisting with their queries.
Key Responsibilities:
Customer Service:
- Provide front-line support through walk-in centers, contact centers, and written correspondence.
- Offer services aligned with SACAA’s policies and procedures.
- Track customer queries using the approved CRM system until issues are resolved.
- Respond professionally to both internal and external customers.
- Evaluate customer satisfaction using the approved systems and tools.
- Ensure that customer queries and complaints are handled according to agreed Service Level Agreements (SLAs).
- Send customer surveys after each interaction to gather feedback.
Administration:
- Prepare and collate documents for reporting purposes.
- Package documentation required for meetings and departmental engagements.
- Circulate information throughout the department and keep accurate records.
- Maintain a proper filing system for easy access and tracking.
- Coordinate functions and meetings for the department.
- Ensure that all documents are properly filed and organized.
- Handle ad hoc duties as needed.
- Ensure customer queries are addressed according to the SLAs.
- Liaise with clients to identify service requirements and provide first-line information.
Quality Control:
- Adhere to quality assurance standards.
- Ensure all customer service interactions meet the required quality metrics and SLAs.
Minimum Qualifications:
- Grade 12 or equivalent.
- National Diploma in Marketing, Communications, Consumer Studies, Business Administration, Management Studies, or a related field.
Ideal Qualifications:
- Bachelor’s Degree in Marketing, Communications, Consumer Studies, Business Administration, Management Studies, or a related qualification.
Experience:
- 1 year of experience in Call Centre or Client Services is preferred.
Why Apply?
Joining the SACAA Contact Centre Trainee Programme provides an excellent opportunity to develop skills in customer service and administration within a regulatory body. As a trainee, you’ll gain hands-on experience that can help launch your career in client services, with a focus on quality control and professional customer interaction.
How to Apply:
To apply for this exciting opportunity, visit the official SACAA application portal and submit your application before the deadline on 11 April 2025
Click here to apply online for SACAA Contact Centre Traineeships 2025
