SABS: Internships 2017 / 2018 in Pretoria

• Ensure collections of outstanding debt from the SABS customer base pertaining to a ledger of R10m+ consisting of a maximum of 1100 customers.
• Ensure customers consistently contacted via written and verbal communication by achieving a minimum of an average of 25-35 accounts dealt with per day (i.e. ensuring high levels of ledger coverage)
• Ensure all pre-legal accounts have been contacted consistently
• Ensure workload is prioritized in such a manner that the probability of meeting personal departmental collections targets is maximized. 

2. Data administration 

• Contribute to the compilation of monthly reports by providing information on account status.
• Must have excellent personal data administration skills as all correspondence to and from customers’ needs to be archived for possible later retrieval. 

3. Deliver excellent internal / external customer service 

• Ensure that all customers billing queries, disputes, complaints are resolved as a matter of priority.
• Ensure all customers receive excellent customer’s service by ensuring any requests received by them for payment documentation such as invoices and statements are prioritized.
• Ensure excellent internal customer service by ensuring all requests from business units for information are dealt with on a timely basis. Optimize performance within the team
• Participate in the team as a productive team member by ensuring personal collections targets are met.
• Ensure excellent teamwork by contributing to others workload in their absence by displaying a high