Are you passionate about delivering exceptional customer service and looking to join one of South Africa’s leading telecommunications companies? MTN South Africa is currently recruiting Customer Service Agents to join their dynamic team.
Location: MTN SA Innovation Centre, Johannesburg, South Africa
Closing Date: 26 September 2024
Qualifications Required:
Education:
- Grade 12 (Matric)
- Minimum of a 1-year diploma or equivalent experience in a related field
Experience:
- Minimum 2 years’ experience in a customer service or operational support role, preferably in customer service & operations.
- Advantage: A proven track record of meeting First Call Resolution (FCR) requirements in a customer service environment.
Key Skills & Knowledge:
- Sales techniques
- Excellent telephone etiquette
- Familiarity with relevant policies and procedures
How to apply
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