Liberty Life is offering internships/graduates Programme for 2018 in Cape Town. The aim of this internships is to assist in ensuring the effective balance between available staff and volume of work, through data collection, analysis and forecasting as well as to assist with daily coordination and planning to ensure that service level agreements with the business are met.
Internship Application Closing Date: 30 November 2017
Internship Location: Cape Town
Internship Provider: Liberty Life
Field of Studies
- National Diploma in Computer systems; Information Systems; Operations Management
- Bachelor’s Degree in Financial Information Systems; Information technology; Computer Science; Statistical Sciences; Applied mathematics; Business Science; Commerce; Economics
Key Responsibilities
- Calculate required staffing levels by forecasting workload and average handling time of calls
- Assist in the creation of staffing schedules in line with the forecast
- Participate in the analysis and interpretation of contact centre data using real time analysis, forecasts and historical information
- Assist in the interpreting of statistical information to project staff requirements and targets for new and existing projects
- Contribute to the provision of accurate and timeout reporting
- Assist in the coordination and implementation of business improvements; new products or services; and new staffing models
- assist with the monitoring of processes and staff behaviour in order to suggest redistribution of staff to maximise efficiencies
- Contribute to the distribution of daily reports e.g. adherence and help implement revisions to meet the operational requirements
Participate in the analysis required to make recommendations regarding headcount, cross-skilling and recruitment - Contribution to the analysis of historical trends to provide recommendations for improvement
Competencies
- Microsoft Office Excel, Word and Outlook
- Interpreting Data
- Written Communication
- Understands risks
- Manages Self
- Detail orientated
- Works well with others
How to Apply
Apply Online for the Liberty Life Graduate / Internship Programme
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