Hollywoodbets is offering an exciting opportunity for VIP Officers x 28 positions.
Location: x14 Milnerton, x14 Kenilworth and x14 Durbanville
Closing Date 27 March 2025
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for VIP Officers. Do you think you have what it takes to be our newest Purple Star?
This exciting opportunity is at our Kenilworth, Milnerton and Durbanville Racecourses.
The successful candidate will be responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities. The VIP (Security) Officers expected to prevent loss and theft and report any irregularities or suspicious acts.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- Grade C.
- Computer literate.
- 1-2 years Security experience.
- Registered with PSIRA (Private Security Industry Regulatory Authority.
A Bonus To Have:
- Valid driver’s License.
What You’ll Do For The Brand:
- VIPs (Security) Officer must be present 15 minutes before the branch opens.
- Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
- VIP (Security) Officer needs to ensure they conduct a perimeter patrol before the branch opens
- VIP (Security) Officer needs to check around the premises for any suspicious movements before the branch is opened
- VIP (Security) Officer needs to be extremely vigilant and alert always of their surrounds before the opening/ closing of the branch.
- VIP (Security) Officer needs to conduct a floor walk once branch is open, to observe all is order.
- VIP (Security) officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
- During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
- Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
- Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
- Charge the batteries overnight so that they are useable from the beginning of your shift.
- Ensure all panic button and two-way radios are in good working conditions and keep safely.
- VIP (Security) Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
- The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
- Ensure at the searching zone the branch door or the gate is always kept close.
- VIP (Security) Officers are not allowed to cross gender scan guest entering the branch.
- Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
- VIP (Security) Officers must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
- VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
- End of day closing procedure, VIP Officer must minimize entry by sliding close one door to ensure security of minimizing high risk.
- VIP (Security) Officers must attend branch meeting when notified by the Branch Manager to attend.
- VIPs (Security) to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.
Guest Service
- First impressions last – VIP Officers are at the forefront of Hollywood.
- VIP (Security) Officers are the first encounter with the guest.
- Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
- Ensure to provide good guest service by being friendly, helpful, polite and courteous always.
- Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
- always Create a guest centric culture within the branch and drive the philosophy of “service with a smile”.
- Always Ensure to treating our guest with respect and have the good attitude.
- When Guests are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Goodbye Sir, please come again”.
Compliance
- VIP (Security) Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
- Scan all persons entering the premises including team members.
- Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
- No bags are allowed inside the premises.
- No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
- No person under the age of 18 is allowed into the premises.
- If you are dealing with a difficult customer, contact your colleagues and press the panic button before the situation escalates out of control.
- In branches with no liquor license, no alcohol is allowed on the premises.
- Credit bets are not allowed to be taken by any team member.
- VIP (Security) Officer on duty is not allowed to take bets with Amadoda
- VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.
Code of Conduct
- While on duty you will not sit or lounge, make use of your cell phone or eat.
- No smoking on duty.
- You will not report for duty under the influence of alcohol.
- You will not abandon your post. This could lead to disciplinary action against you.
- You are not allowed to sleep on duty. This will lead to disciplinary action against you.
- You will not have casual conversations with friends/other team members while at your post.
- You will not accept tips from the guest.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
Other
- VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins.
- Be able to work in a rotating shift /work flexible hour.
- Ensure the ability to work independently.
- Ensure you physical fitness is always obtained in line with the job requirements.
What You’ll Bring To the Team
- Good communication and interpersonal skills.
- Impressive planning, organizational and time management skills.
- Good business acumen and high ethical work standards.
- Ability to multitask and always show initiative.
How to apply
So, are you ready to level up, learn, and perform at your best? Apply now!