Harambee SA Youth: Contact Centre Learnerships 2023

Harambe invites South African unemployed youth to apply for the Contact Centre Work Integrated Learning / Learnership Programme 2023 / 2024.

Learnership Application Closing Date: 23 August 2023

Learnership Location: Johannesburg, Gauteng

Applications are now open for the Harambee Youth Employment Accelerator: Contact Centre Work Integrated Learning Programme 2023.

ABOUT THE LEARNERSHIP

 Passionate about customer service and helping others? Do you want to grow your skills while earning a stipend?

We are looking for curious, positive and dynamic young people to join our Contact Center Work Integrated Learning Programme.

You will gain valuable contact center experience while helping young people who have challenges in finding work.

Who is Harambee?

Harambee is a not-for-profit social enterprise that aims to solve youth unemployment through partnerships.

We work to unlock jobs and break down barriers that keep millions of South Africans unemployed.

Harambee is an anchor partner in a breakthrough platform called SA Youth which brings together partners and employers to create a single national platform for young people to access earning and learning opportunities.

Since inception Harambee has supported over 3.5 million work seekers and enabled over 900,000 work opportunities.

JOB Description

Apply to become a 12-month Work Integrated Learning Programme candidate.

You will support young work seekers/entrepreneurs via telephonic conversations/ email communications by providing them with meaningful advice and giving them practical guidance on their journey to employment.

Duties and Responsibilities

Harambee contact center learner responsibilities include:

• Supporting young work seekers/entrepreneurs via telephone conversations/email communications
• Utilizing active listening, empathy, and problem-solving skills to understand young work seekers/entrepreneurs’ needs and respond with meaningful guidance and support.

• Work with our team leaders to improve processes and the experience of young work seekers/entrepreneurs 
• Follow the Harambee values and ways of working.  

Key Requirements

• Strong verbal and written communication skills in English 
• Fluent communication in multiple South African languages is advantageous.

• Basic computer literacy and typing skills.
• The ability to multitask and manage time effectively.
• Excellent problem-solving skills.

• Demonstrate high levels of empathy and care for others.
• Ability to remain calm in stressful situations
• Team orientated.
• Disciplined and committed.
• Applicants from LSEN schools are encouraged to apply

Minimum Requirements 

• Commit to a 12-month programme beginning in September 2023 
• Be available from 8am-5pm Monday to Friday for the duration of a 12-month programme.

• Must be open to working shifts and occasional weekends. 
• You must live within one taxi ride of Braamfontein. 
• Matric (Grade 12) or Grade 10 for applicants with disabilities.

• No criminal record 
• Currently unemployed with no or very little work experience.
• Harambee is an equal opportunity employer who actively supports the recruitment of people with disabilities, as such this is an inclusive programme available to applicants with disabilities

How to apply

Click here to apply online for Harambee SA Youth: Contact Centre Learnerships 2023