FlySafair is currently recruiting and welcomes eligible candidates to submit applications for the following employment opportunity: Call Centre Agent
Closing Date: 31 October 2023
Locations: Bonaero Park, Gauteng
FlySafair, operated by Safair Operations, has a Group Call Centre Agent vacancy at its head office in Bonaero Park. If you’re interested in this position, here are the key details and requirements:
About FlySafair:
- FlySafair is an airline based at O.R. Tambo International Airport in Kempton Park, South Africa.
- Safair, established in 1965, offers a wide range of specialist airlift services and operates one of the world’s largest fleets of civil Lockheed L-100 Hercules cargo aircraft.
- FlySafair holds an IOSA safety accreditation, which is a measure of operational safety audit and represents a high standard of safety for airlines worldwide.
- The airline’s mission is to unite people with who and what they love by providing low-fare, hassle-free, and on-time travel experiences.
Duties and Responsibilities:
- Answering calls, emails, and other communications from passengers and prospective passengers.
- Taking meaningful action on these calls, such as providing information, making booking changes, assisting with lost property, helping with special needs, and creating new bookings.
- Staying informed about all aspects of the airline’s services, standard operating procedures, and terms and conditions.
- Verifying payments made by clients, capturing names, and assisting with group changes.
- Generating and following through with group quotations and bookings.
- Developing and maintaining relationships with potential and current clients.
- Providing feedback to management on recurrent passenger issues to address and correct root causes.
- Actively learning about new aspects and developments within the airline.
Job Requirements:
- Grade 12 Certificate or equivalent.
- Call Centre experience is preferred.
- Experience using Zendesk, phone systems, Raddix system, and PayU is advantageous.
- Proficiency in Microsoft Office (Word, Excel, and Outlook).
- Willingness to work overtime when required.
- Candidates must be prepared to work shifts.
Personal Attributes:
- Excellent attention to detail.
- Exceptional customer service skills.
- Excellent listening and communication skills.
- Impeccable timekeeping.
How to Apply: Qualified candidates are invited to complete the prescribed form available on FlySafair’s career website. Please note the following:
- No external email applications will be accepted.
- If you do not receive feedback within two (2) weeks from the closing date, consider your application as unsuccessful.
FlySafair reserves the right to:
- Not proceed with this vacancy.
- Appoint selected candidates based on operational requirements.
Preference will be given to members of under-represented designated groups. Be sure to follow the application instructions provided on the career website when applying.
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