Discovery: Internships 2017 / 2018 in Sandton

StudentRoom

October 31, 2016

Discovery is offering a Service Desk Administrator Internship opportunity in Sandton. The Internship programme is for learners/students who have completed their IT qualification and require work experience. Successful Interns will receive a monthly stipends during their placement.

Internship application deadline is 18 November 2016

Internship Provider: Discovery

Internship Location: Sandton, Gauteng

Field of Studies:

IT related diploma/degree
No experience required

Responsibilities

Ensure that all queries are logged and recorded within the relevant systems.
Ensure that all received queries are attended to within the agreed Service Level.
Ensure that the set performance criteria with regard to quality assurance are met.
Ensure that all queries are managed effectively within the set time frames so that all calls are resolved in accordance to agreed business processes and standards.
Investigation and understanding of reported queries to obtain a clear understanding of what the actual requirements are. Understand impact of the query to business in order to apply the relevant priority.
Maintain customer focus throughout the resolution of calls, ensuring that the query is resolved within the shortest possible time.
On an ongoing basis present a professional image and service delivery to all clients.
Provide input as required to Team Leaders and Management on optimizing internal processes and SLA’s.
NB: The role is not limited to the key outputs mentioned above

Skills and Competencies:

Excellent verbal and written communication
Trouble shooting and fault diagnosis
Analytical and logical thinker
Ability to deal with difficult clients
Ability to work under pressure
Interpersonal skills
Proactive
Self-motivated and driven
Team Player
Attention to detail
Good time management
Ability to build and maintain relationships with key stakeholders
Strong technical ability

How to apply

Click here to apply online for Discovery Internships