City of Johannesburg invites South African unemployed graduates to apply for Transport Internship Programme 2024 / 2025.
Internship Application Closing Date: 28 August 2024
Internship Location: Johannesburg, Gauteng, South Africa
The City of Johannesburg (CoJ), Transport Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months.
- Department: Transport
- Branch: Marketing and Communication
- Designation: Internship: Customer Care Agent
- Remuneration: R9 531,54 pm (Basic Salary, no benefits)
Minimum Requirements:
- Grade 12 (NQF level 4) plus Diploma in Marketing / Business Management / Business Administration or NQF level 6 qualification.
- Only City of Joburg residents will be considered.
Key Learning Areas:
- Provide customers with accurate information about products and services offered by the company and maintain records of customer interactions.
- Provide high quality and professional query resolution that ensures customers satisfaction;
- Manage customer complaints in line with applicable standard operating procedures;
- Build and improve relationships with customers to enhance loyalty, communication internal and external functioning of Rea Vaya, resulting in increase profitability;
- Executing effecting stakeholders relations management in line with applicable policies and standard operating procedures;
- Ensure timeous and accurate reporting of customer care related activities;
Leading Competencies:
- Customer Services Orientation skills;
- Listening skills;
- Computer Literacy- Microsoft Office Applications- Word, Excel & PowerPoint.
- Customer complaints and resolutions skills;
- Good coordination and Organising skills;
- Good communication skills (verbal, listening and written).
Core Learning Competencies:
- Knowledge of customer complaints and resolution methodologies, process, procedures and
systems. - Knowledge of local government environment;
- Records administration related knowledge;
- Attention to detail;
- Initiative and proactiveness.
Application
Please take note that only online applications will be considered.
To apply, visit City of Johannesburg recruitment portal.
ENQUIRIES ONLY:
- Contact Person: Rutana De Klerk
- Tel No: (011) 022 8656
DOWNLOAD TRANSPORT INTERNSHIP ADVERT HERE
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful.
