Capitec Bank is hiring Helpdesk Agent | Apply with Grade 12

Capitec Bank is currently recruiting candidates with Grade 12 to submit applications for the following employment opportunity: Helpdesk Agent

Closing Date: Not specified

Locations: Bellville, Western Cape

Application Process:

1. To understand the role and complete a short assessment, click here.
2. After completing the assessment, finalize your application by clicking “Apply” below.

Purpose Statement:

To provide effective service to branches by responding to and answering operational queries.

Experience:

• Minimum: 1 – 2 years in a contact centre
• Ideal: Experience in a banking environment

Qualifications:

• Minimum: Grade 12 National Certificate / Vocational
• Ideal: N/A

Knowledge:

• Minimum:
  • Call centre processes and procedures
  • Customer care and service protocols
  • Basic IT knowledge
• Ideal:
  • Familiarity with Capitec Bank systems

Skills:

• Communication skills
• Problem-solving skills
• Telephonic/call skills
• Attention to detail

How to apply

Click here to apply online

Conditions of Employment:

• Clear criminal and credit record
• Willingness to work regular shifts, weekends, or rotational standbys